• Your computer will be unpacked from its shipping box and Taylor5 will ensure everything you have ordered has arrived.
• Taylor5 will set up and connect the keyboard, one monitor, speakers, mouse, and modem phone cable/Ethernet cable (if applicable) to desktop or notebook.
• Taylor5 will power on your new computer and make sure it loads the operating system login screen.

• For new dial-up ISPs, Taylor5 will then run the supplied ISP configuration software and setup the ISP you have selected.
• For existing broadband connections, connectivity to the Internet will be ensured.
• Taylor5 will verify that the Internet connection is working properly and will set up and activate one email account.

• You may have as many as three additional devices (e.g., printer, scanner, fax, PDA, digital cameras, etc.) set-up to a single system. You are required to provide all necessary cables and device drivers.
• This service includes unpacking, connecting devices to the appropriate ports on your system and loading manufacturer or customer provided device drivers.
• Taylor5 will then test your devices for proper operation.
• If you are installing external devices other than Windows® Standard drivers or those not provided by your manufacturer, please provide legally licensed copies of the device drivers or specialized software required for installation

• A basic orientation session is offered to help you locate major computer components including:

  On/Off switch Reset button CD/DVD identification and operation Monitor controls Basic keyboard layout Mouse controls Ports in back of system (parallel, serial, USB, video, mouse, etc.) Chassis screws location

• Orientation of desktop components:

  Basic navigation around desktop, including desktop icon tour Opening and closing Windows Starting application from Start Menu - XP tour Shutting down and restarting System

• Internet and email orientation:

  ISP sign-in Opening and operation of Internet browser Demonstration of how to use email

• Make sure the furniture at the site is spacious enough to accommodate your new equipment.
• Make certain your computer and all items necessary for installation, such as cables, telephone cord/Ethernet cable, and power cords are easily accessible to Taylor5.

For ISP Connections

• Review ISP options that accompany your system and provide your selection to Taylor5
• Supply an accessible phone jack and phone cord, modem or DSL/cable lines for existing broadband ISP
• If you chose to utilize and ISP other than a pre-loaded ISP, make sure to supply the set-up software and configuration information such as TCP/IP addresses, mail server names, passwords and account information to Taylor5. You are responsible for any communication, charges, and account set up fees from the ISP
• When establishing your ISP service, you will be asked for your credit card information. You are responsible for safeguarding the confidentiality of this information

• Connecting new broadband (cable/DSL) service and configuring internet service.
• Re-install or repairs to your system or other equipment.
• Connecting and configuring wireless network.
• Relocating, removal, or storage of old computer from your home
• Network-related problems or any service related to your system’s operation on a network
• Moving or rearranging furniture
• Supplying operating system software, cables or other installation items
• Additional visits unless more than one visit is purchased
• File Transfer services unless purchased (see PC Installation and File Transfer Service)

• In addition to the services outlined above,Taylor5 will load up to two licensed applications (e.g. Quicken) on to your new computer. You are required to provide the original disks/CD for the application and to ensure application is compatible with the new operating system.
• Taylor5 will transfer up to 1 Gigabyte of data and files (not applications) from your old computer to your new system.
• Taylor5 will transfer settings including Internet browser bookmarks, folder structure for transferred files and customizations, settings and preferences for most popular applications.

• Your old PC must utilize Microsoft^®  Windows^®  98 or later
• Ensure that your old computer is functioning and located within four feet of the installation area
• Make certain you have at least 30MB of available hard drive space on your old computer to accommodate the data transfer
• Ensure your old PC has a working CD-ROM drive and USB or network port
• Ensure that there is sufficient space and power to accommodate both systems during File Transfer
• Ensure that the original application software is compatible with your new PC Operating System and the original disks/CDs are available